How do I place an order?
What should I do if I couldn't find the items I want on the website?
How do I check my order status?
How do I make a payment?
When will I receive my items after I place an order?


How do I place an order?
Place an order on chibishop.ecrater.com is easy and quick. Please just as the following steps: · Find items you want · Add to Shopping Cart · Enter personal details · Review and submit order · Checkout

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What should I do if I couldn't find the items I want on the website?
If you cannot find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to [email protected] or contact our customer service representative will be glad to help you locate the item you are looking for.

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How do I check my order status?
As the following the form, you can easy find the link of the carrier. When we start ship your item, we will send you an email including the track No., you can track your order with it. Shipping Methods Tracking Website DHL > http://www.dhl.com THT > http://www.tnt.com FedEx > http://www.fedex.com UPS > http://www.ups.com EMS> http://www.ems.com

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How do I make a payment?
There are 3 different methods to pay for your order. Paying with paypal With paypal, you can send payment quickly and securely online. Through paypal, you can payment with credit card, debit card, or back account balance. Thtrough paypal, you can trace the status of your payment using PayPal account. Paying with Western Union For a bulk order, we suggest that your better choose the Western Union to pay for it. Paying with Credit Card

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When will I receive my items after I place an order?
After you paying for your order, we will send you an email with a tracking No., you can check your order with the number on carrier’s website, such as DHL, UPS, TNT. Also when you make an order, you can get the estimate information for delivery time.

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